Refund and Return Policy

Effective Date: June 21, 2025
Last Updated: June 21, 2025

At slatepox.com, your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please read our return and refund guidelines below.

🛍️ 1. Return Eligibility

We accept returns within 7 days of delivery under the following conditions:

Items must be unused, unworn, and in original condition
Items must include original packaging, tags, and any accessories
Proof of purchase (order ID or receipt) is required

⚠️ Items marked as Final Sale, Clearance, or Non-Returnable are not eligible for return.

🔁 2. How to Return a Product

To initiate a return:

Email [email protected] with your order number and reason for return
Wait for our team’s approval and instructions
Ship the item back using a trackable shipping method
Customers are responsible for return shipping costs unless the product is defective or incorrect

💸 3. Refund Process

Once your return is received and inspected, we will notify you about the approval status:

Approved Refunds will be processed to your original payment method within 5–10 business days
Shipping costs are non-refundable unless due to an error on our part

🔄 4. Exchanges

We only replace items if:

They are defective or damaged
You received the wrong product, size, or color

If you need an exchange, contact [email protected] within 7 days of receiving your order.

🚚 5. Damaged or Incorrect Items

If you received a damaged or incorrect item:

Notify us within 48 hours of delivery
Send an email with your order number and photos of the item
We’ll arrange a replacement, refund, or store credit

⌛ 6. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

First, check with your bank or credit card provider
Contact us at [email protected] if the issue persists

❌ 7. Order Cancellations

Orders can only be cancelled within 2 hours of placing them. Once an order is processed or shipped, it cannot be cancelled.

📩 Contact Us

For any questions or return-related issues, feel free to contact:

📧 Returns & Exchanges: [email protected]
📧 Customer Support: [email protected]
🌐 Website: www.slatepox.com

Thank you for shopping at Slatepox. We’re here to make your shopping experience smooth, secure, and satisfying.